Our products will last for a long time and age nicely if handled with care. You'll find here below some recommendations for your Vanina pieces to keep an everlasting shine.
We recommend avoiding perfume and water on all jewels, particularly our gold-plated ones.
You will find a paper inside the tag with the washing instructions. Pleated textiles shouldn't be ironed or steamed, to keep their nice folds.
To keep the nice color of the leather pieces, we recommend avoiding exposing them for a long time in the sun.
Please email us at firstname.lastname@example.org if you'd like to have more information regarding product care.
We work with DHL for delivery of orders all around the world. The shipping cost will be calculated at checkout, once you enter the shipping address; it is based on your location and volumetric weight of your selection. Once you submit your order, the total includes shipping and the total cost of items purchased. We offer free shipment for all orders above 300$.
We would like to clarify that our product prices are exclusive of all taxes and duties applied outside of Lebanon. As the recipient, you are liable for all import duties, customs and local sales taxes potentially levied by the country you are shipping to. Payment of these is necessary to release your order from customs upon arrival. As we are unable to advise the amount this may be, we have excluded these charges from all invoices issued from our website.
Once your order has been dispatched, you will receive a confirmation email containing details of your order as well as a tracking number to monitor its progress. At any time during delivery, we will be your point of reference, ready to respond to your concerns and offer you support throughout the procedure. Do not hesitate to contact us at email@example.com.
We accept returns within 15 days from the delivery date in the items' original conditions, unworn with the dust bag, and tags. As the recipient, you are liable to cover the cost of shipping back to our warehouse in Beirut. We only accept returns with DHL, delivered to the following address:
Gouraud Street, Gemmayze
Right before the police station
Once the item is received, the refund will be processed.
To request a return, please contact us at firstname.lastname@example.org
Online orders can only be exchanged at the Vanina store in Beirut, within 15 days of your purchase, upon presentation of your digital invoice.
ETHICAL FOCUS & POLICY
design and manufacturing
Local Community Development
100% of the Vanina products are handcrafted in Lebanon, in our ateliers and affiliated workshops. We also collaborate with local NGOs for our sourcing and manufacturing. We follow a closed-loop system of production, guaranteeing full product traceability and ethical processes. Through this, we aim to promote local community development through the valorization of craftsmanship and environmental awareness.
Use of Sustainable & Eco-friendly Materials
Vanina's sourcing policy requires ecological and ethical considerations for the choice of raw materials. Local, natural, or recycled materials are prioritized in order to reduce pollution and carbon emissions. We constantly invest in new material explorations, by merging cutting edge technologies with traditional techniques of production.
Recycling and Up-cycling
A large part of our products are based on the reuse and transformation of discarded materials. This sourcing characteristic aims at contributing to the implementation of better waste management systems in Lebanon, which suffers from alarming levels of pollution and solid waste issues.