We work with DHL for delivery of orders all around the world. The shipping cost will be calculated at checkout, once you enter the shipping address; it is based on your location and volumetric weight of your selection. Once you submit your order, the total includes shipping and the total cost of items purchased. We offer free shipment for all orders above 300$.
We would like to clarify that our product prices are exclusive of all taxes and duties applied outside of Lebanon. As the recipient, you are liable for all import duties, customs and local sales taxes potentially levied by the country you are shipping to. Payment of these is necessary to release your order from customs upon arrival. As we are unable to advise the amount this may be, we have excluded these charges from all invoices issued from our website.
Once your order has been dispatched, you will receive a confirmation email containing details of your order as well as a tracking number to monitor its progress. At any time during delivery, we will be your point of reference, ready to respond to your concerns and offer you support throughout the procedure. Do not hesitate to contact us at email@example.com.
We accept returns within 15 days from the delivery date in the items' original conditions, unworn with the dust bag, and tags. As the recipient, you are liable to cover the cost of shipping back to our warehouse in Beirut. We only accept returns with DHL, delivered to the following address:
Gouraud Street, Gemmayze
Right before the police station
Once the item is received, the refund will be processed.
To request a return, please contact us at firstname.lastname@example.org
Online orders can only be exchanged at the Vanina store in Beirut, within 15 days of your purchase, upon presentation of your digital invoice.