Shipping policy

Vanina ships from Beirut to customers in Lebanon and worldwide. Every piece is checked and packed by hand before it leaves our warehouse.

Order processing

• Orders placed on the website can take 2 to 10 business days to be processed before dispatch with DHL or Aramex. (Monday to Friday, excluding Lebanese public holidays).
  
• Orders placed on weekends or holidays are processed the next business day.
• During sales and the holiday season, processing may take a few extra days.
• You'll receive an email confirmation when your order is placed, and another with tracking once it ships.

Shipping to the following regions is estimated as follows: 

MENA: 2 to 5 days.

Europe: 4 to 7 days

Americas: 7 to 10 days

Australia: 7 to 10 days

Asia: 5 to 7 days

If you change your mind and need to cancel your order, please send us an email to info@vanina.com, with the subject line "cancellation order # ".

If for any reason your order is to be delayed or cancelled - due to stock, payment, or otherwise - we will contact you via email. 

We work with DHL and Aramex for the delivery of orders all around the world. The shipping cost will be calculated at checkout, once you enter the shipping address; it is based on your location and the volumetric weight of your selection. Once you submit your order, the total includes shipping and the total cost of items purchased.

Customs, duties and taxes

Your country may charge international orders import duties, taxes or customs fees. These are not included in your order total and are the customer's responsibility. We can't predict these charges, so please check with your local customs office if you're unsure.

Payment of these is necessary to release your order from customs upon arrival. As we are unable to advise the amount this may be, we have excluded these charges from all invoices issued from our website.

If you refuse a parcel or don't pay the duties, we'll refund your order minus the original shipping fee and any corresponding return fees. These include shipping, duties, and taxes from the origin country to our warehouse in Beirut.

Once your order has been dispatched, you will receive a confirmation email containing details of your order as well as a tracking number to monitor its progress. At any time during delivery, we will be your point of reference, ready to respond to your
concerns and offer you support throughout the process.

Delivery issues

Address accuracy. Please double-check your shipping address and phone number at checkout. We're not responsible for delays or losses caused by incorrect details. If you spot a mistake, email us within 12 hours, and we'll do our best to fix it before your order ships.

Delays. Delivery times are estimates. Customs checks, weather, and carrier delays are outside our control, but we'll help you follow up with the carrier.

Damaged or lost parcels. If your parcel arrives damaged, email us within 48 hours of delivery with photos of the packaging and the item. If tracking hasn't updated for 10 business days, contact us, and we'll open an investigation with the carrier.

Contact

Questions about your order? Email us at info@vanina.me by including your order number in the subject line.